Stays for Heroes Terms & Policies


The Stays for Heroes website and the information presented within it is willingly maintained by eviivo on behalf of, and for the benefit of, the entire accommodation sector and the UK’s key workers.


Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the treatment of any personal data provided to or collected by Us during Your use of the accommodation search facility provided free of charge by eviivo on the Stays for Heroes Website, and the Stays for Heroes voucher programme, under the URL



The definitions published in our Terms also apply to this Privacy Policy.


1. Your Consent

1.1 By using Our Website, and providing personal details You consent to the collection, use and retention of Your personal information by Us and our sponsors for legitimate business purposes as explained and set out in this Privacy Policy.

2. Collection, Use & Retention of Information

2.1 When We collect, use and retain information about You via the Website, we do so to the extent only that is reasonably required to conduct Our business effectively.

2.2 The information collected by Us, and our sponsors on Our behalf, varies depending on the service You request from Us. We may collect personal details such as Your name, address, accommodation details, email and telephone number. We may also collect information directly from You when You speak to Us over the telephone or send Us correspondence or submit an accommodation offer.

2.3 We use information to ensure that We can efficiently market your accommodation. We also use information to monitor Our system efficiency and usage, and to test and develop enhancements and changes to the way We do business or enhance our systems.

2.4 The information that We collect may be transferred to and stored at a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for Us or one of Our sponsors.

2.5 The Website may contain links to other sites. Although this Privacy Policy applies to information about You that is provided to Us, We are not responsible for the privacy policies of any third party sites and we shall not be liable for their policies.


3. Protection of information

3.1 We maintain appropriate security standards and procedures in relation to the collection, use and retention of Your information in order to prevent unauthorised access or disclosure. Should You contact Us, Our security procedures mean that We may request proof of identity before We are able to disclose any information to You.

4. Disclosure to Third Parties

4.1 Information may be shared with partners and sponsors for the purposes of promoting your accommodation. We share only the information necessary to deliver any supply of products and/or services by Us to You or for related purposes. We may also disclose Your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that We sell Our business then to the purchaser of that business.

4.2 We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example We may tell Our sponsors including regional and local tourism organisations and commercial distributors the number of customers in certain demographic groups who purchased accommodation using Our system. This does not involve the disclosure of any personal information which can identify any particular customer in any way.

4.3 We may disclose Your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.

5. Employee Access to Information

5.1 Your information is disclosed to Our employees, agents and representatives on “a need to know” basis and We confirm that all such persons understand the importance of client confidentiality and privacy.

6. Updating, Maintenance and Accuracy of Your Information

6.1 We endeavour to ensure that all information held relating to You is kept up-to-date, accurate and complete.

6.2 Data populated by You (including Your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You.

6.3 If You have any questions or comments about Our Privacy Policy, please contact Us on and We will endeavour to respond as soon as possible.

7. Cookies and Other Non-Personal Information

7.1 When You visit the Website, We may automatically collect non-personal information about You, such as the type of internet browser You use, the website from which You have come to the Website and Your IP address (the unique address which identifies Your computer on the internet) which is automatically recognised by Our web server. You cannot be identified from this information and it is only used to assist Us in providing an effective service on the Website and to collect broad demographic information for aggregate use.

7.2 The Website uses cookies to store certain information. Cookies are tiny files placed onto the hard drive of Your computer when You register or subscribe at Our Website that enable Our server to recognize who You are each time You return. We may make limited use of cookies to deliver content specific to Your interests, retain Your personal preferences or hold session information. You can erase or block cookies from Your computer if You want to (Your help screen or manual should tell You how to do this) but certain services may not work correctly or at all if You set Your browser not to accept cookies.

7.3 We may use third-party advertising companies to serve ads on Our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If You would like more information about this practice and Your choices, please visit the Network Advertising Initiative website (

8. Complaints procedure

8.1 If You wish to make a complaint about Our services or any associated matter, You may contact Us by email, letter or fax. We do require that complaints be made in writing by email, fax or post. Wherever possible, complaints will be dealt with promptly, and You will receive a response within 30 working days.

8.2 You may contact us at eviivo Limited154 Pentonville Road, London, N1 9JE.


General Terms & Conditions


These Terms and Conditions (“Terms”) describe the permitted use of the accommodation search facility provided free of charge by eviivo on the Stays for Heroes website, and the Stays for Heroes voucher programme, under the URL




“eviivo” shall mean eviivo Limited, a company registered in England and Wales under the number 5002392 and having its registered offices at 154 Pentonville Road, London, N1 9JE.

“Establishment” refers to an accommodation provider included in the accommodation search facility.

“Intellectual Property Rights” refers to all patents, copyright, database rights, design rights, moral rights, registered designs, trademarks or service marks, trade names, or know-how (whether registered or not and including any applications or rights to apply for registration) and all rights or forms of protection of a similar nature whether subsisting now or at any time in the future anywhere in the world.

“Licence Agreement” refers to any end user licence agreement which may accompany the Software.

“Software” refers to any software that may be made available to download or use via the Website.

“Terms” refers to the Terms and Conditions as described herein and as amended by Us from time to time.

“You” refers to you, a user of the website and a user of the accommodation search facility.

“Voucher” refers to a voucher issued to a member of NHS staff or other key worker to be used in full or part payment for a stay at a UK bed and breakfast or other accommodation.

“We” (and related expressions like “us” and “our” and “ours” and “ourselves”) refers to eviivo and its partners.

“Website” refers to the Stays for Heroes website operated free of charge by eviivo at


1. Intellectual Property Rights


1.1 All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to Ourselves or to Our business partners and Our suppliers. All Intellectual Property Rights are protected by law and You may not copy, republish or otherwise use the content of the Website search, save as provided in these Terms.



2. Booking Terms


2.1 By using the Website You agree to be bound by these Terms and enter into a binding agreement with Us on the basis of these Terms.

2.2 We, or Our suppliers or business partners may update or otherwise change the contents of the Website at any time and without notice to You. It is Your responsibility to ensure You are aware of any changes We may make from time to time.

2.3 In addition to these Terms further specific terms and conditions will apply to any booking You make with an Establishment using the information presented on the Website. When You make a booking, Your Booking will be made directly with the Establishment that You have selected, and not with eviivo.


3. Use of the Website


3.1 You may not use the Website other than as expressly authorised within these Terms and the terms set out within the Website itself.  If you are a competitor of eviivo and are scraping this site to approach or steal our customer base, you should be ashamed of yourselves.  Why not help instead ?

3.2 You may download to a local hard disk and/or print extracts from the information provided via the Website or the Booking Service solely for Your own personal and non-commercial use.

3.3 Subject to Clause 4.2, You may not copy or reproduce part or all of the contents of the Website in any form including, without limitation, its incorporation into or storage in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without Our express written permission.

3.4 You may not i-frame or re-present the Website or any part of it without Our express written permission.

3.5 You may not use the Website for any illegal or unlawful purpose.

3.6 We shall be entitled at any time to delete, remove or suspend the whole or any part of any Communication Facility or any information posted upon them by You or others without incurring any liability.

3.7 You may not alter or delete any copyright or proprietary notice that the Website may contain.


4. Use of Vouchers



4.1 Vouchers up to a maximum of £100 will be issued to qualifying NHS staff and key workers who apply via the form at

4.2 Applicants must provide evidence that they are a member of NHS staff or key worker by naming their employer, providing their NHS number or other valid company identification. Your identification number may be checked and validated by eviivo before your voucher is issued.

4.3 Successful applicants will be selected at random from those submitted by the closing date of 31st March 2021 or until the NHS & Key Workers Fund is exhausted, if earlier.

4.4 Only one voucher application can be made per person.

4.5 Voucher holders will be able to book their stay directly with one of the businesses listed on the Stay for Heroes website or associated websites.

4.6 After the booking has been made, vouchers can be redeemed via the Website by providing i) the voucher reference number; ii) a valid booking reference; iii) relevant bank details.

4.7 Vouchers are valid for bookings for any future date but stays must be booked and vouchers redeemed by 31st May 2021.


5. Use of the Software


5.1 Your use of any of the Software is governed by the terms of the Licence Agreement, if any, which accompanies that Software.

5.2 If any of the Software is not accompanied by a Licence Agreement, to the extent that We are legally entitled to do so, We hereby grant to You a personal, non-transferable licence to use that Software solely as required for viewing and otherwise using the Website in accordance with these Terms.

All Intellectual Property Rights and goodwill in the Software belongs to Us or to Our suppliers or Our business partners and You agree not to use the Software in any manner which may infringe those rights.



6. Limitation of Liability and Disclaimers


6.1 We use commercially reasonable efforts to ensure that the information displayed on the Website is accurate and helpful at all times. However, We cannot guarantee the accuracy of that information and cannot be held liable for any reason whatsoever for any use of such information by You or Your reliance on it except as specifically agreed with Us in writing.

6.2 Any link (be it a hypertext link or other referral device) used on the Website is provided solely for Your use and convenience. Such links do not represent an endorsement or recommendation by Us and do not mean that We have any association with the linked website. We are not therefore responsible for the content of any websites that offer information via our Website or via the Booking Service or for the consequences of Your entering into any contract(s) with their owners and We do not accept any liability for any loss, damage, expense, costs or liability incurred by You as a result.

6.3 Advertising and/or sponsorship may be included on the Website . Any such advertisement and/or sponsorship displayed on the Website do not represent an endorsement or recommendation by Us. We are not responsible for any error or inaccuracy in advertising or in the sponsorship material.

6.4 We will not be liable for any loss, damage, expense, costs, delays or other liability which You may incur as a result of any event beyond Our reasonable control (including without limitation the provision of the service by any Establishment with whom You make a booking on the Website or any failure of transmission, communication, computer or other facilities or Your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium). We do not guarantee that the Website will be a continuous service or error free or that any defect will be correctable.

6.5 We will not be liable for any loss, damage, expense, costs, delays or other liability which You may incur as a result of any event beyond Our reasonable control (including without limitation the provision of the service by any Establishment with whom You make a booking or any failure of transmission, communication, computer or other facilities or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

6.6 eviivo do not provide accommodation services to You, nor do eviivo make any recommendations or provide any assurances as to the quality or suitability of the accommodation displayed on the Website. Should You have any concerns in relation to a Booking made with an Establishment listed on our Website, including but not limited to, any aspects of the Establishment’s operation, hygiene, health and safety practice or services, You should address these with the Establishment directly, or contact the relevant regulatory authority. Neither eviivo or its sponsors, nor their business partners and suppliers shall be liable to You for any failure by the Establishment with respect to any aspect of the provision of accommodation and other accommodation related service, including but not limited to the Establishment’s failure to adhere to ANY relevant laws, including those with respect to health and safety.

6.7 In no circumstances (even where We are found to have been negligent and You have warned Us of the likelihood of such damages occurring) shall We be liable for indirect or special damages of any kind, including but not limited to, financial losses such as loss of profit or business opportunity, or loss of information of any kind, including data. Subject to 5.10, Our total liability to You is limited to the price of any Booking You make with an Establishment, or, if the price of the Booking cannot be determined, to a maximum amount of £500.

6.8 The content of the Website and any information provided to does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

6.9 We use commercially reasonable efforts to check for the most commonly known viruses, but We do not confirm that the Website, any e-mails or attachments are virus free and cannot accept any liability in this regard. We therefore recommend You carry out Your own virus checks.

6.10 Nothing within these Terms operates so as to restrict Our liability for death or personal injury arising from Our negligence or that of Our employees or sub-contractors or, if You are a consumer, affects Your statutory rights with respect to the services we provide to You, as defined herein and on our Website.

6.11 If You use the Website in breach of these Terms You must reimburse Us for any loss and/or damage caused to Us by Your misuse of the Website.



7. General Notices


7.1 We reserve the right to change these Terms at any time. Any such change will be effective once reflected in the text of these Terms and published on this Web page. You should check these Terms periodically to ensure that You are aware of and complying with the current version. These terms were last updated on 17th March 2021.

7.2 These Terms and Our agreement with You under them shall be governed by English Law, and You and We agree to submit to the non-exclusive jurisdiction of the English courts for the determination of any dispute between Us.

7.3 The headings in these Terms shall not affect their interpretation.

7.4 If any Term shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such Term or part shall to that extent be deemed not to form part of Our agreement with You but the validity and enforceability of the remainder of that agreement shall not be affected.

7.5 You may not assign, sub-licence or otherwise transfer any of Your rights under these Terms.



8. Data Protection


8.1 We take the protection of any personal information You supply to Us seriously. The terms and conditions which will apply to the treatment of Your personal information are detailed in Our Privacy Policy published here.