{"id":4582,"date":"2020-04-01T17:18:02","date_gmt":"2020-04-01T17:18:02","guid":{"rendered":"https:\/\/www.staysforheroes.com\/advice-for-hosts\/"},"modified":"2020-04-01T17:44:38","modified_gmt":"2020-04-01T17:44:38","slug":"advice-for-hosts","status":"publish","type":"page","link":"https:\/\/www.staysforheroes.com\/us\/advice-for-hosts\/","title":{"rendered":"Advice for Hosts"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.0.6″ background_image=”https:\/\/www.staysforheroes.com\/wp-content\/uploads\/2020\/03\/hospital.png” min_height=”275px” custom_padding=”||3px|||”][et_pb_row _builder_version=”4.0.6″ max_width=”951px” custom_margin=”|||auto|false|false” custom_padding=”||40px|||” custom_css_main_element=”position: relative;”][et_pb_column type=”4_4″ _builder_version=”4.0.6″ background_color=”#ffffff” custom_padding=”30px|30px|30px|30px|true|true” custom_css_main_element=”position: absolute;||bottom: -165px;” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset1″ box_shadow_vertical=”-39px” box_shadow_blur=”33px” box_shadow_spread=”-32px” box_shadow_color=”rgba(0,0,0,0.17)”][et_pb_text _builder_version=”4.0.6″ header_font_size=”44px” header_line_height=”1.6em” header_2_font=”|||on|||||” header_2_text_color=”#da374f” custom_margin=”||-16px|||” custom_padding=”||0px|||” hover_enabled=”0″]<\/p>\n

FAQs about Stays for Heroes<\/strong><\/span><\/h1>\n

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& how to host essential workers safely<\/b><\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.0.6″ custom_padding=”||48px|||”][et_pb_row _builder_version=”4.0.6″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_image src=”https:\/\/www.staysforheroes.com\/wp-content\/uploads\/2020\/03\/shutterstock_563340598.png” align=”center” _builder_version=”4.0.6″ width=”31%”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.0.6″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_text _builder_version=”4.0.6″]<\/p>\n

FAQs about Stays for Heroes<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.0.6″ custom_margin=”|auto|-13px|auto||”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_toggle title=”I\u2019m not sure if I\u2019m part of the High Risk category for COVID-19. Should I sign up to Stays for Heroes?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

It is important you do not partake in any activities that might put your health at risk. Your household\u2019s safety should remain your top-priority at all times. If you are unsure about whether you are vulnerable to COVID-19, find out here<\/a><\/span>, and for the CDC guidelines for people over the age of 65 click here<\/a><\/span>.<\/p>\n

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If these apply to you or someone you live with, please do not sign up for Stays for Heroes<\/strong> as it may put you at higher risk of infection.[\/et_pb_toggle][et_pb_toggle title=”What happens when I sign up to Stays for Heroes?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

We will receive all the information you submit into the form and will get your property listed on our Stays for Heroes directory as soon as we can. This will be a platform for essential workers to browse available accommodation in their area. If they click on your listing, it will lead them to your own website or booking page where they may then choose to book.<\/p>\n

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If you are an eviivo customer:<\/strong><\/p>\n

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We will also publish your property on our eviivo Stays for Heroes availability search<\/a><\/span>. This will allow key workers to search available accommodation in their general location and book directly from your own website. The search will pull your content, rates and availability<\/strong> from your MyWeb Rate plans.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”check-list” _builder_version=”4.0.6″ custom_padding=”4px|||||”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_toggle title=”Can I participate if my state has declared accommodations as non-essential?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

You must follow your state’s guidelines. If you are in a state that has grouped accommodation providers as a non-essential service that must close their doors during COVID-19, then you must comply with the regulations they have in place.<\/p>\n

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It is entirely your choice on how you would like to price these stays. We recognize that it is a challenging time for many businesses in the hospitality sector and suggest, given the community spirit of this initiative, that you offer a discount or promotion to essential workers if you feel that you are in a position to do so.<\/p>\n

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If you are an eviivo customer:<\/strong><\/p>\n

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You can create offers simply through My Promo Manager, click here<\/a><\/span> to see how.[\/et_pb_toggle][et_pb_toggle title=”To clarify I\u2019m open for essential workers only, how can I ensure my property is only available on my website and through the Stays for Heroes directory?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

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If you are an eviivo customer:<\/strong><\/p>\n

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You can easily close off your availability on all other channels through My Promo Manager<\/a><\/span>. To find out how to do this, click here<\/a><\/span> to visit eviivo university.[\/et_pb_toggle][et_pb_toggle title=”How do I know if someone is an essential worker?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

For more information on who qualifies as an essential worker and how you may identify them, click here.<\/a><\/span><\/p>\n

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Please ensure that you are following these Government guidelines by clearly stating on your website that you are currently only accepting stays from essential workers. You may also want to personalize your booking confirmation and\/or pre-arrival email to include a reminder for them to email you back with a picture of their ID or other documentation confirming they are an essential worker. You may also check this on arrival.<\/p>\n

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If you are an eviivo customer: <\/strong><\/p>\n

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Using My Guest Manager, which is now available to all our customers, you can personalise your pre-arrival email to state that you are only accepting bookings from key workers, as well as to advise them on how to check-in with as little contact as possible. Click here<\/a><\/span> to see how to do this with My Guest Manager.[\/et_pb_toggle][et_pb_toggle title=”How do I set a promotion to only be available on my website?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

If you are an eviivo customer:<\/strong><\/p>\n

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You can easily set this up using My Promo Manager<\/a>. <\/span>To find out how to do this, click here<\/a> <\/span>to visit eviivo university.[\/et_pb_toggle][et_pb_toggle title=”Am I expected to provide meals during their stay?” open_toggle_text_color=”#da374f” _builder_version=”4.0.6″ title_level=”h4″ title_line_height=”1.4em” border_radii=”on|10px|10px|10px|10px” border_style_all=”dotted”] <\/p>\n

You are not expected to provide meals for guests, especially if you lack the means to do so in a safe manner, following Government guidelines for social distancing. If you do wish to serve meals, you could offer room service, or pre-packed food boxes and leave them outside the guest\u2019s door, so as to minimize physical contact that might put either of you in danger. Ensure you take all necessary protective measures when handling food, you can refer to the CDC website<\/a> for more information.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.0.6″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_text _builder_version=”4.0.6″]<\/p>\n

General Advice & Tips<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.0.6″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_text _builder_version=”4.0.6″]We have a page dedicated to mitigating the effects of COVID-19. This page is updated regularly with the latest information and communications from the Government, banks, and OTAs. If you would like to find out more, click here.<\/a><\/span><\/p>\n

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Here are some tips on how to open up your property to <\/strong>
\nkey workers safely:<\/strong><\/h2>\n

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